Nev Tasarım is dedicated to ensuring that your orders reach you in the fastest and most secure way possible. On this page, you will find all the details you need to know about our shipping and delivery processes.

Shipping Process and Delivery Time:

  • Your orders are dispatched within 1-2 business days at the latest after payment confirmation. Most of our orders are shipped on the same day.
  • We offer shipping to all regions of Turkey. Delivery times may vary depending on the location but are generally completed within 1-3 business days.
  • Once your order is shipped, your tracking number will be sent to you via email or SMS. You can easily track your order using this number.

Shipping Fees:

  • Shipping fees may vary depending on the order amount and delivery location. Detailed information is available on the checkout page.
  • During specific campaign periods or for orders above a certain amount, free shipping opportunities may be offered. Please visit our campaign page for more information about these offers.

Delivery Conditions:

  • Please check your package during delivery. If the package is damaged, torn, or opened, a damage report must be issued by the courier before accepting it.
  • In cases of incorrect, incomplete, or damaged product deliveries, please contact our customer service as soon as possible. We will initiate the necessary procedures promptly to resolve the issue.

If You Are Not Present at the Delivery Address:

  • If you are not at the delivery address, the shipping company will leave your package at the nearest branch and notify you. You must collect your package from the branch within the specified time.
  • Packages not collected within the timeframe specified by the shipping company will be returned to us, and a new shipping fee may be requested in such cases.

Return Shipping:

  • If you wish to return a product, you can easily send it back via our contracted shipping company after receiving approval from our customer service. For more information, please refer to our Return and Exchange page.

Note:

  • Shipping and delivery times may vary during public holidays and special campaign periods. In such cases, you will be informed about the estimated delivery time of your order.

If you have any questions or encounter any issues related to shipping, please do not hesitate to contact our customer service. We are here to provide you with the best service possible!